Complaints Policy & Procedure

Purpose

MKWA (MK-ACT) is committed to achieving the highest standards in all its activities but acknowledges that from time to time things may go wrong or users of the service are dissatisfied with us and that any agency or individual using or agency referring to our service may wish to complain.

MKWA (MK-ACT) aims to operate effective and fair procedures ensuring it works within the framework of equal opportunities and in a non discriminatory and non-judgmental way.

MKWA (MK-ACT) is committed to encouraging service users and stakeholders to come forward with any complaints and / or comments about the services delivered, in order to make sure that quality is protected and service users’ needs are appropriately met.

We will take complaints seriously so that we can consistently improve the quality of our services and will ensure that complaints are responded to promptly, courteously and effectively.

MKWA (MK-ACT) recognises that the whole process of finding out how to complain and making a complaint may be difficult for some service users/stakeholders.  Therefore, this Policy sets out how service users/Stakeholders can make a complaint as straight forward as possible.

How to complain

The complaint should be put in writing via letter or email, to P.O. Box 790 Milton Keynes MK2 3YZ or [email protected].